At Makine, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.
1. Information We Collect
a. Personal Information
We may collect personal information that you voluntarily provide, including:
- Name
- Phone number
- Email address
- Vehicle details (for service booking or warranty)
- Payment information (processed securely through third-party providers)
b. Non-Personal Information
We may also collect technical and usage data such as:
- IP address
- Browser type and device type
- Pages viewed on our website
- Cookies and website analytics data
This information helps us improve user experience and website performance.
2. How We Use Your Information
We use the collected information for purposes including:
- Processing service bookings and customer requests
- Contacting you regarding service updates, reminders, or warranty follow-ups
- Improving website functionality and user experience
- Internal record-keeping and quality assurance
- Sending promotional updates, offers, or news (only if you opt-in)
- Ensuring compliance with legal and safety requirements
3. Sharing Your Information
We do not sell, trade, or rent your personal data to third parties. We may share your information only in the following cases:
- Trusted service providers: such as payment processors, booking systems, or analytics services that help us operate our business.
- Legal requirements: when required by law, court order, or government authority.
- Business operations: when necessary to complete a service, warranty process, or resolve a customer request.
All partners are required to follow strict data protection standards.
4. Data Security
We implement suitable technical and organizational security measures to protect your information against:
- Unauthorized access
- Misuse or alteration
- Loss or disclosure
These measures may include SSL encryption, secure hosting, and restricted access to personal data.
5. Cookies
Our website may use cookies to improve your browsing experience, analyze site traffic, and remember your preferences.
You can choose to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
6. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction or updating of your information
- Request deletion of your data where legally applicable
- Opt out of marketing or promotional communications at any time
To exercise any of these rights, please contact us at: info@makine-eg.com.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:
- Providing services and processing bookings
- Warranty and after-sales support
- Compliance with legal, accounting, or reporting obligations
8. Third-Party Links
Our website may contain links to external websites that are not operated by us. We are not responsible for the content or privacy practices of those websites. We encourage you to review their privacy policies when you visit them.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any updates will be posted on this page, and the "Last Updated" date at the top will be revised accordingly.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: info@makineeg.com
Makine Egypt – Auto Protection & Detailing Services